Global Competency Training


The Cleveland Council on World Affairs will work with your organization to design a full-day, customized workshop to improve employees’ global competencies. This training improves participants’ intercultural communication and equips participants with skills that will help them to successfully work with partners of different cultural backgrounds. Program participants will become globally competent citizens who can effectively do business in an international or culturally diverse setting.

Learning Outcomes

Learning outcomes will differ depending on the audience for the training and may include:

  • Understanding what culture is and what is means to be globally competent.
  • Recognizing biases against other cultures.
  • Identifying cultural and business etiquette when traveling to a certain country.
  • Identifying verbal and non-verbal communication patterns across cultures.
  • Addressing personal blind spots where growth can be nurtured.

Who Should Participate?

This training is applicable to a broad range of individuals,including those who travel abroad for business purposes and those who come to the United States. Participants may include:

  • Groups or individuals in Northeastern Ohio who work internationally and require training to understand business norms prior their departure to a certain country (i.e., China, Japan, and India).
  • Individuals and companies who employ international professionals, including those with work visas (such as H1B1 or L1), and require training on the nuances of how to be successful in managing international employees with different work cultures, human resource structures, and working relationships.
  • International employers and employees who seek orientation to and understanding of American culture and business practices.

Sample Schedule

The structure and components of a workshop will differ, based on client needs and audience.  A workshop might be structured as:

9:00 a.m. Assessing Knowledge of Self, using Global Competence Aptitude Assessment®
10:00 a.m. Defining Culture and Cultural Norms
11:00 a.m. Break
11:15 a.m. Cultural Dimensions
12:15 p.m. Lunch and Speaker Panel
1:30 p.m. Cultural & Business Strategies
2:45 p.m. Break
3:00 p.m. Reframing and Key Takeaways
3:45 p.m. Evaluation and Closing

For more information about our Global Competency Training programs, please contact Elizabeth Coerdt, Manager of Global Education, at or (216) 255-9002.

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